About us

Skillfully balancing reliability and professionalism, Heather Callaway has a longstanding reputation for providing thorough and accurate valuations for the jewellery trade.

A certified gemmologist (FGA and DGA of The Gemmological Association of Great Britain) and Fellow of the Institute of Registered Valuers, she began her own appraisal practice after 18 years of valuing at prestigious companies in the UK, including Fellows Auctioneers and Plants the Jewellers. She says, "I fell in love with the jewellery industry very early on and quite by accident! I was very fortunate to be inspired by having a really good employer. By the age of twenty, I became one of the youngest Registered Valuers in the UK. Then, I worked hard to build up my experience and continued to achieve as many qualifications as I possibly could."

Based in Staffordshire, Heather Callaway prepares valuations which are totally independent, she does not buy or sell and offers a fixed price structure in which the fees are not linked in any way to the value of the items. Appraisals are carried out for all types of jewellery items to include, watches, gemstones and diamonds, from modest collections to high-end collector′s items. She says, ‘‘I do love in particular Art Nouveau and La Belle Époque jewellery, which would be my favourite should I have to choose!’’ She renders documentation for any purpose, including Valuation for Insurance, Post Loss Assessment, Probate or Confirmation of Will in Scotland, Division of Assets and Sale by Private Treaty. Heather Callaway is also an Associate Member of the Academy of Experts, preparing expert witness reports for the court and successfully aiding civil and criminal legal cases.

Adding a sense of security to clients who understandably do not want to be parted from their jewellery during the valuation process, Heather offers a home service for private clients, viewing in the comfort and privacy of the home, and in their presence. Her work sees her travel to solicitor′s offices and safety deposit boxes, wherever required by the client. She also works with various jewellery establishments either hosting valuation days, where appointments are scheduled ahead for appraising and reporting, or a drop-off and collect service can be available this allows you to take your jewellery into your local jewellers to be examined on-site by Heather Callaway or with prior authority the items can be securely delivered to her.

An express service is available at Heather Callaway Ltd, although most valuations have an estimated one-week turnaround. In addition to receiving a comprehensive printed report with detailed photographic images, a condition report. A digital report is then stored on an intrinsically secure database, which is password-protected and conveniently accessible 24/7 to clients.

Always up-to-date on continuous education, Heather studies recent gemstone treatments and regularly attends conferences and seminars within the trade to keep her knowledge current. A member of The Gemmological Association of Great Britain, Association of Independent Jewellery Valuers, Institute of Registered Valuers, and National Association of Jewellers, she is subscribed to and reads a variety of trade publications.

Alongside her appraisal work, Heather Callaway is the Chairman of the Education Steering Group and a Certificate of Appraisal Theory Advisor for the National Association of Jewellers, located in London. She monitors and assesses students correspondence work, helping them progress and prepare to excel on the CAT exams.

Heather Callaway′s experience, expertise and attention to detail is only matched by her personable nature and utmost care for your jewellery. To discuss your jewellery valuation needs, contact Heather by using the contact message link below.’